Terms of use

By using the ZuvExpress app or website you agree to these terms. If you do not agree, please do not use the service.

1. Service description

ZuvExpress is a digital platform that connects customers (people ordering a delivery) with independent drivers. We do not employ drivers and we do not own vehicles. ZuvExpress is an intermediary technology platform.

2. User age

• For customers: you must be over 16.
• For drivers: you must be over 18 and hold a valid driving licence.

3. Customer obligations

• Provide accurate information (name, phone, address).
• Pay the driver in cash on time.
• Treat the driver and the vehicle with respect.
• Do not send items prohibited by law (drugs, weapons, explosives).

4. Driver obligations

• Hold a valid driving licence and valid documents.
• Keep the vehicle in a safe condition and service it regularly.
• Maintain insurance for the vehicle (compulsory under MBMS).
• Treat customers with respect and drive safely.
• Do not break the law or traffic regulations.
• Pay the monthly subscription fee on time.

5. Driver payments

To use the platform, a driver pays according to the payment model below. The payment plan changes in stages over time — when less than 30 days remain, advance notice of each change is given through the app.

• Current mode — monthly subscription: 50,000 som/month, paid via Click. There is no trial or free period — a new driver makes the first payment on the day they register.
• Transition period (from May 2026): the driver pays 50,000 som per month or 8% of what they earned — whichever is lower.
• Commission mode (from July 2026): the subscription fee is dropped and 12 percent of each order's amount goes to the platform as commission.
• Grace period: you can renew within 48 hours after the paid period ends — the account stays active throughout that window.
• After the grace period ends: no new orders are accepted. As soon as you pay, you are working again.
• No refunds: payments already made (subscription fee, commission, "Tezkor" boost) are not refunded. If a technical error occurs, contact support.

6. Customer payments and "Tezkor" mode

The customer pays the order price directly to the driver in cash. ZuvExpress does not collect the order amount itself — the money passes directly between the customer and the driver. Receipts are issued by the driver.

If no driver is found for your order within 2 minutes, the app may offer the optional "Tezkor" (express) service: pay 5,000 som via Click and your post moves to the top of the driver feed and is shown in a wider search radius. This is a promotion service: finding a driver is not guaranteed; if nobody accepts within 3 minutes the post returns to its normal state and the payment is not refunded.

7. Limitation of liability

ZuvExpress operates as a platform. Direct responsibility for delivery quality, the condition of the vehicle and the driver's conduct lies with the driver. That said, we review complaints and remove drivers who commit serious violations from the platform through our system.

When sending valuable or breakable items, we recommend using an optional insurance service.

8. Account suspension

We may suspend an account temporarily or permanently in the following cases:

• Serious breach of these terms.
• Unlawful conduct.
• Putting other users at risk.
• For drivers: prolonged non-payment of the subscription fee or commission.

You can also delete your own account at any time: in the app via Profile → Delete account, or without the app via the account-deletion page. What is deleted, what is kept and when deletion is temporarily refused is set out in sections 4 and 5 of the Privacy policy.

9. Dispute resolution

Any dispute arising from the service must first be settled amicably. If no agreement is reached, disputes are heard by the courts of the city of Tashkent in accordance with the legislation of the Republic of Uzbekistan.

10. Changes

We may update these terms from time to time. We will warn about significant changes through the app. Continuing to use the service after changes are published counts as acceptance of the new terms.

11. Contact

For questions or partnership proposals, contact us by email or on Telegram.